Help Center
How can we help you?
Find answers to common questions about HelpInServices, your service requests, payments, and account.
Questions
Frequently asked questions
How do I book a service?
Browse our service categories to find the help you need. In the HelpInServices app, choose a relevant provider, describe your requirement, and send a request. Confirm the work, timing, and price with the provider before the service begins.
Where can I check my request status?
Open the requests section in the app and select your service request to see its current status and available actions. Use the conversation linked to the request if you need an update from your provider.
Can I cancel or reschedule a service?
Open the request in the app and check the options available for its current status. Discuss any new timing with your provider. Cancellation charges and refunds depend on the applicable service agreement and the work already completed.
How is the service price decided?
Pricing depends on the job, provider, location, and materials needed. Check any displayed pricing and confirm the complete estimate, including additional charges, before work starts.
What should I do about an incorrect charge or refund?
Check your agreed estimate and payment record. Report the issue through Help & Support in the app, including your request number, amount, and transaction reference where applicable. Refund eligibility depends on the circumstances and the service agreement.
What should I do if I cannot sign in?
Check that you are using the details linked to your account and that your internet connection is working. Use the recovery or verification options available in the app. For further guidance, visit our account access FAQs. Never share your password or verification code.
How do I update my profile?
Open your profile or account settings in the app, update the available fields, and save your changes. Some changes may require verification. If you cannot edit a field, use in-app Help & Support.
How can I join as a service provider?
Use the provider experience in the HelpInServices app, where available. Add your profile details, select the services you offer, and follow the registration steps. You can also learn about joining HelpIn.
Looking for more information? View all frequently asked questions →
Contact support
Still need help?
Contact support through the HelpInServices app for help with your account or a specific service request.
- Open Help & Support in the app.
- Select the relevant issue type and describe what happened.
- Include your request number, if applicable, and submit your request.
Include the outcome you are looking for. Keep passwords, verification codes, and unrelated financial information private.
Visit our Contact Us page →Your safety and privacy
Review provider profiles and feedback, confirm service details before work starts, and share only the information needed for the job. Report suspicious activity through in-app Help & Support.