Customer support
Questions about a booking, a service request, a payment, or your experience with a provider.
Get customer guidanceContact us
Let's get you the right help.
A question about a service, your account, or working with HelpIn? Find the next step here.
How to contact supportHere to help
What do you need a hand with?
Choose the guidance that best fits your question.
Provider support
Help with your provider profile, service listings, customer requests, or an issue with a job.
View provider guidanceAccount & privacy
Guidance on account access, updating your details, or asking for help with your personal information.
Explore account helpYour support channel
Contact us through the app.
For help with a specific request or account, use Help & Support in the HelpInServices app.
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01
Open Help & Support
Find the support section in your customer or provider account.
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02
Tell us what happened
Choose the closest issue type and describe your question or concern.
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03
Submit your request
Include the relevant details and follow the in-app instructions for updates.
Need help with your account?
If you cannot sign in, start with the account access guidance in our Help Center. For personal-information questions, use the available account controls or in-app Help & Support.
Questions
Before you get in touch.
How do I contact HelpInServices support?
Open Help & Support in the HelpInServices app, select the closest issue type, and describe your question or problem. Include a relevant request number, if applicable, and submit the form. Follow the in-app instructions for further updates.
Can service providers contact support too?
Yes. Open Help & Support from your provider account. Explain whether your question concerns your profile, services, a customer request, or another feature. Include the request number if the issue relates to a specific job.
What information should I include in my request?
Include your service request number if applicable, a factual description of what happened, relevant dates, and the outcome you are looking for. Add supporting details where the app allows them. Keep passwords, verification codes, and unrelated sensitive information private.
What if I am having trouble signing in?
Check that you are using the details linked to your account and use the recovery or verification options available in the app. Our account access guidance can help you check the next steps.
How can I follow up on a support request?
Use a support-history or status feature if your app provides one. Otherwise, follow the in-app instructions for updates and reference your existing request where possible. Response times can vary with issue complexity and request volume.
Looking for a quick answer?
Explore our guides for everyday questions or read practical safety tips before your next service.